Privacy Policy

This privacy policy complies with European regulation 2016/279 and the relevant legislation of the Republic of Cyprus and describes how Kosmos Business Systems Ltd (' we ', ' us ', ' our ', as appropriate) collects, uses, stores, shares or maintains your personal information when you use our services through our website and mobile app. It also describes your own data protection rights; Including the right to object to certain parts of the processing which we are conducting. The data controller for your personal information is: Drama 1 Suite 501, 1077 Nicosia.

1.Information collected and means of collection
We collect the following information for you:

1.1 Personal information you provide to us when you use our software (“Visual Dentist”),may include first and last name, date of birth, credit card details, user name and Password, billing address, home address, e-mail address , phone number or other contact information.

1.2 Technical information about the device and the platform, such as administrative information and traffic data, indicatively: IP Source Address, time of access, date of access, type of device, website (s) visited, language used, your location, roaming detection , software crash reports, and type of browser used. This information is necessary for the provision and quality of services.

1.3 We maintain a record of our communication when you communicate with us or otherwise interact with us through e-mail, letters, text messages (SMS), online, messaging applications like WhatsApp and Skype, telephone or live chat in our website.

1.4 Other information from third-party databases, such as, for example, payment companies with which we cooperate, consistent with our legal and regulatory obligations.

1.5 We may collect additional information about you when you provide similar information to us while using our services.

2. Use of information and legal basis

2.1 To provide a requested service or to contact you:
Provide customer service and service messages, including messages requesting feedback about our services and informing you of changes to our website, our services or changes to our terms and conditions or our policies.
To conduct a review of the security procedures at any time to verify the identity, age, registration information you provided to us and to verify the use of our services and your financial transactions as to the possible violation of our Terms and Conditions and applicable legislation. The review of security procedures may include, for example, the request of a credit report and/or otherwise verify the information you provide to us against third-party databases.
To process any online transactions and payments (including disclosing your personal information to third-party payment processors, and other financial services as necessary).

2.2 To carry out our work and pursue legitimate aims:
To investigate and respond to inquiries, questions and complaints and answer any comments.
To help you participate in third party promotions, market surveys and events.
Customer calls and chat conversations may be recorded to enable us to improve the quality of the services and products we provide to our customers, educate staff. We record what It's said in case there’s a complaint.
To provide you with promotions and information according to what you have stated or where you have shown some interest in our products.
We monitor the use of our websites and online services and use your personal information to improve and protect the content we offer to you through our services and websites, both online and offline.
We use personal information to personalize our website and the services we offer to you.
We monitor our customers' accounts to prevent the use of unfair practices on our website.
We use personal information to investigate any complaints we receive from you or others about our websites or services.
We may be required to share your data on a trusted third-party that provides us with services related to the provision of betting service, including customer service, information security, Payment, marketing, data analysis, market research.
We will use your personal information in connection with legal claims, and for compliance purposes, with regulatory agencies (police authorities or other) or investigative purposes as deemed necessary (including disclosure of similar information in case of judicial proceedings or mediation).
We use your personal information to create a profile of your demographic data, possible behaviors and preferences. This is used in the decisions you have made regarding the services, content and promotions we offer. We also report on the different contribution to our commercial performance from the various Customer profile. We create profiles through manually selected or automated processes, including third party providers.

2.3 According to your preferences:
Based on your marketing preferences (if applicable), we will use your personal information to offer marketing updates through various platforms, such as e -mail, text messages (including WhatsApp and instant Messaging via Skype), phone, mail, online, messaging, push notifications or other available channels to provide you with information about products, services, and promotions.
To share your contact information with selected media partners and partners for the purpose of providing marketing services to you. This will only happen in cases where we have your consent and according to your marketing preferences.
To participate in surveys or promotions you must have agreed to this.
We place cookies and use similar technologies according to our Cookies Policies – for more information please refer to our Cookies Policy
In other cases where we ask for your consent , we will use your personal information for the purposes that we will explain at that time.
Where they depend on your consent, you will always be able to revoke this consent, although we may be bound by other legitimate grounds for processing your data for other purposes, such as those mentioned above. You can choose to revoke your membership at any time by updating your marketing preferences.

2.4 For purposes that are necessary by law:
Responding to requests from the government or law enforcement agencies, who are conducting an investigation.
We will investigate and/or report fraud, terrorism, counterfeiting, security incidents or criminal acts, in accordance with applicable law.

3.Sharing your personal information
We can disclose information about you:
To third party service providers who will process them on our behalf for the purposes stated above. Such third parties include webhosting and maintenance providers, call center operation, identity checking, information verification services , marketing, data analysis, Market Research, third party electronic payment processors and/or financial institutions for the processing of financial transactions and other organisations providing technical support, processing your online transactions and maintaining your account.
With law enforcement agencies and public authorities in order to comply with any legal obligation or where we believe that we are obliged to comply with an obligation.
With third parties in order to apply the terms of use and any other agreement or protect the rights, property, protection or security of Kosmos Business Systems Ltd, third parties or the public.
With banks, credit card companies and appropriate services where it is found that you have cheated or attempted to commit fraud against us or any other user of our services which may include indicative game tampering, misuse of payments or a prohibited transaction (including money laundering).
With third parties in case of sale, purchase of assets, merger, bankruptcy or restructuring process, if we obtain your explicit consent.

4.International transfer of information
We store your personal information on our servers located within the European Economic Area (“EEA”).
As is the case with any multinational organisation, we are often called upon to transmit data at international level. As a result, data concerning you may be transferred globally if your personal data is collected within the EEA. This means that it can also be passed beyond the EEA.
When your personal information is transferred to a country or territory outside the European Economic Area and in the case of a country not subject to an adequacy decision approved by the EU Commission, we will take steps to ensure that the confidentiality of your information is still protected. This can be achieved for example, by using binding corporate processing rules, intra-group privacy agreements, standard contractual clauses approved by the EU commission or certifying that third parties are certified under an approved certification mechanism in accordance with international privacy rules.

5. Your rights
We adhere to the General Data Protection Regulation (GDPR) 2016/679.
By law, you have certain rights when it comes to your information. You may exercise any of these rights by contacting us via the contact details.
The right to object to the processing. You have the right to object to certain types of processing, including processing for direct marketing.
The right to information. You have the right to receive clear, transparent and easily understandable information about how we use your information and your rights on this issue.
The right of access. You have the right to receive access to your information (if we process it) and some other information (such as those provided in this privacy policy).
The right to rectification. You have the right to request that your information be corrected if it is inaccurate or incomplete. You can ask us to correct any errors that are included in the information we have in our possession.
The right to erasure. This is also known as a ' right to be forgotten ' and, in simple terms, allows you to request deletion or removal of information that we possess. You can see more information about this right in article 65 of the General Data Protection Regulation (GDPR) 2016/679
The right to restrict processing. You have rights to ' block ' or suppress the re-use of your information. When processing is restricted, we still store your information, but we do not use it any further.
The right to data portability. You have rights to acquire and re-use your information for your own purposes under various services. You can see more information about this right in article 73 of the General Data Protection Regulation (GDPR) 2016/679. However, this is not a generalised right and there are exceptions to it.
The right to submit a complaint. You have the right to submit a complaint the to the office of the Data Protection Commissioner for the way we manage or process your information.
The right to withdraw consent. If you have given your consent to anything we do with your information, you may revoke this consent at any time.

6.Safety
We understand the importance of information security and the necessary techniques to protect them. We use reasonable organizational, technical and administrative measures to protect your personal data from unauthorized access or unauthorized alteration, disclosure or destruction of information in our possession and we take steps to ensure that our subsidiaries, agents, partners and providers also implement appropriate levels of security. More specifically:
Secure data centers with cyber-attack firewalls
Certified Encrypted data transfer.

7.Preservation of personal information
The period during which we have the right to retain your own data will depend on the purposes for which it was collected, if you requested the deletion of the data and if any legal obligations require the preservation of the data ( for example for regulatory compliance purposes). We will retain your data for at least as long as necessary to achieve the purpose for which the data was collected. In the event that we process your personal information for marketing purposes or with your consent, we will process your personal information until you ask us to stop it and we will comply in a short period of time after that (so we can implement your requests). We also maintain a record of your request not to send you direct marketing or to process your personal information indefinitely so that we can respect your request in the future.
In the event that we process your personal information to comply with our legal obligations, we will do so in accordance with all retention periods as defined by applicable law.

8.Changes to the privacy update

9.Who to contact
Kosmos Business Systems Ltd is registered in the Companies Registrar of Cyprus with registration number ΗE44725,
Any legal issues will be handled by the District Court of Nicosia in Cyprus.
If you have any questions or wish to exercise any of your rights, please contact us at Email [email protected]